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Find answers to common questions, step-by-step guides, and get in touch with our support team.

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Booking a Ground

Subscriptions

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Meals & Catering

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Cancellations

Umpire & Gear

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Step-by-Step Guides

Booking & Grounds
How do I book a cricket ground?
To book a ground, go to the Browse Grounds page, select your preferred city, choose a ground, and click "Book Now". You will need to be logged in to complete the booking. Select your date, time slot, booking type (Match, Inter-School, or Corporate), and any add-on services you need.
How much does it cost to book a ground?
Ground booking charges range from ₹1,000 to ₹2,500 per slot depending on the venue. If you have an active subscription, you may get free bookings based on your tier:
  • PRO subscribers get their 1st booking FREE
  • ELITE subscribers get 5 bookings FREE
What is the 1-hour cleaning buffer?
After every booking, a mandatory 1-hour cleaning and maintenance buffer is automatically applied. During this time, the ground is unavailable for new bookings. For example, if your slot ends at 3:00 PM, the next available slot begins at 4:00 PM. This ensures every team gets a clean, well-maintained ground.
What booking types are available?
We offer three booking types:
  • Match: Standard match booking when both teams are available.
  • Inter-School Friendly: Designed for school cricket teams to play friendly matches.
  • Corporate Sunday Fun: Perfect for corporate teams looking for weekend cricket.
What facilities are available at the grounds?
Every Cricteacher ground includes clean washrooms, seating and resting areas, on-site support staff, well-maintained playing surfaces, and free refreshments (water and cookies). Additional facilities vary by venue and are listed on each ground's detail page.
What if my team is short on players?
You can use the Player Request feature during booking. If your team needs additional players, you can post a request. External players or venue staff may volunteer to join. Note that venue staff participation is entirely voluntary and at their discretion. If you are logged in, we will notify you through email and your registered phone number when a player is available.
Subscriptions & Pricing
What subscription plans are available?
We offer four tiers:
  • FREE: Pay per booking with free refreshments.
  • BASIC (₹3,999): 3 free meals, FREE parking.
  • PRO (₹7,999): 7 free meals, 1st booking FREE, zero cancellation fees, FREE umpire, custom menu access.
  • ELITE (₹11,999): 11 free meals, 5 bookings FREE, zero cancellation fees, FREE umpire, 2 gear bags FREE, custom menu, priority booking.
Visit our Subscription page for full details.
Can I upgrade my subscription?
Yes, you can upgrade your subscription at any time through your Dashboard or the Subscription page. When you upgrade, the new benefits become available immediately.
Do unused benefits carry over?
No, unused free bookings, free meals, and other subscription benefits do not carry over to a new subscription period. We recommend using all your benefits within your active subscription period.
Is parking free for subscribers?
Yes, parking is FREE for all subscribers (BASIC, PRO, and ELITE). Non-subscribers are charged ₹50/hour for cars and ₹25/hour for bikes.
Meals & Catering
What food is included with every booking?
Every booking includes complimentary refreshments: water bottles and cookies for all players. This is free regardless of your subscription tier.
How do I order meals for my match?
During the booking process, you can add meals as an add-on service. Choose from Veg, Non-Veg, or Snacks options. Each ground has its own food catalog with different cuisines available. Meals must be pre-ordered at least 24 hours before your match.
Can I request a custom menu?
PRO and ELITE subscribers can request custom menus by writing their preferences during the booking process. Custom menu requests must be submitted at least 24 hours before the match. The venue will do their best to accommodate your preferences.
Cancellations & Refunds
How do I cancel a booking?
Log in to your account, go to your Dashboard, find the booking you wish to cancel, and click "Cancel Booking". You will receive a confirmation email after cancellation.
What are the cancellation fees?
  • FREE & BASIC: Standard cancellation fees apply (ground maintenance charges). If you pre-ordered food, food preparation charges will also apply.
  • PRO & ELITE: Zero cancellation fees when cancelled at least 4 hours before the booked slot.
What happens if it rains on match day?
If a match is cancelled due to rain or adverse weather (verified by venue staff), you will receive 100% credit to re-book at any available slot. Rain-out credits are valid for 90 days. Read our full Weather Policy for details.
Umpire, Gear & Add-Ons
How do I book an umpire?
You can add umpire and scorer services during the booking process. PRO and ELITE subscribers get this service FREE when requested at least 24 hours in advance. FREE and BASIC users pay ₹500 - ₹1,000 per match.
How does gear rental work?
Cricket gear (bats, pads, gloves, helmets, stumps) is available for rent at all venues. Pricing varies by subscription tier:
  • FREE tier: ₹300 - ₹700 per item/bag
  • BASIC & PRO: ₹2,000 per bag
  • ELITE: 2 bags FREE, 3rd onwards at ₹2,000
All equipment must be returned to venue staff at the end of your slot.
What is the referral program?
Refer a friend to Cricteacher and both of you get your 1st match meal free. If your referred friend purchases a subscription, both of you receive 1 free booking. You can find your referral code in your Dashboard.
Step-by-Step Guides

How to Book a Cricket Ground

  1. Create an account or log in to your existing Cricteacher account.
  2. Go to Browse Grounds and select your preferred city.
  3. Browse available grounds, check facilities and food catalog by clicking "View Details".
  4. Click "Book Now" on your chosen ground.
  5. Select your date, time slot, and booking type (Match, Inter-School, or Corporate).
  6. Choose any add-on services: meals, umpire, gear rental.
  7. Review the complete booking summary with pricing breakdown and confirm.

How to Choose a Subscription

  1. Visit the Subscription page to compare all four tiers.
  2. Review the benefits: free meals, free bookings, cancellation policy, parking, umpire, and gear.
  3. Choose the tier that matches your playing frequency and needs.
  4. Click "Subscribe Now" and complete the process.
  5. Your benefits activate immediately and are available for your next booking.

How to Cancel a Booking

  1. Log in to your Cricteacher account.
  2. Go to your Dashboard.
  3. Find the booking you want to cancel in "My Bookings".
  4. Click "Cancel Booking" and confirm your cancellation.
  5. Check your email for the cancellation confirmation. Refunds (if applicable) are processed within 5-7 business days.
Contact & Company Information

Company Information

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Company Name

Cricteacher Private Ltd

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Registered Address

Block A, Soami Nagar North, Panchsheel Enclave, New Delhi, Delhi 110049, India

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Service Areas

Delhi, Gurgaon, Noida, Faridabad, Ghaziabad (NCR Region)

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Our Mission

To provide premium cricket ground booking with a complete match-day experience across NCR.

Contact Details

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Website

cricteacher.com

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Support Hours

Monday to Saturday, 9:00 AM - 7:00 PM IST

Response Time

Within 24 hours (urgent booking issues within 4 hours)

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Escalation

Email with subject "Escalation" if not resolved within 48 hours.

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